Everything you need to feel ready
How to prepare for your visit, what technology you need, and answers to common questions.
Patient Portal LoginPreparing for your visit
- Complete your intake forms in the patient portal ahead of time
- Have a list of your current medications and doses nearby
- Write down questions or concerns you want to cover
- Have your insurance card and photo ID ready
- Join a few minutes early to check your sound and video
What you will need
- A smartphone, tablet or computer with a camera and microphone
- A reliable internet connection
- A private, quiet space where you feel comfortable talking
- Headphones, if others are nearby
- The visit link we send you by email or text
Your questions, answered
How do I request an appointment?
Use the Request an Appointment button on any page. Your request goes through our secure system, and we will contact you to confirm a time.
Do I need a referral?
No. You can request an appointment directly, without a referral. If you are using insurance, check whether your plan has its own referral rules.
What happens at my first visit?
Your first visit is a psychiatric evaluation. We talk about your concerns, history and goals, then create a treatment plan together.
How long are appointments?
Your first psychiatric evaluation lasts 60 to 90 minutes. Medication follow up visits last 20 to 30 minutes. Psychotherapy sessions last 45 to 60 minutes, and combined therapy and medication management visits last 40 minutes.
Is telehealth private and secure?
Yes. Visits take place on a secure, HIPAA compliant video platform. Your health information is never collected through ordinary website forms or email.
Can I have a visit while traveling?
You must be located in a state we serve at the time of your visit. If you will be traveling, let us know ahead of time and we will help you plan.
How do I reach you between visits?
Send non-urgent questions through the secure messaging in your patient portal. We respond within one hour during office hours. For a crisis, call or text 988 or call 911.
How do I refill a prescription between appointments?
Call our office at (281) 638-5187 for all prescription refill requests. Please leave the patient’s name, date of birth, phone number, provider’s name and the medication you need refilled.
What happens if I miss an appointment?
Please give us at least 24 hours notice if you need to cancel or reschedule. If you cancel with less than 24 hours notice or miss your appointment, a $75 cancellation fee will be charged.
Do you accept insurance?
Yes. We accept Aetna, Blue Cross Blue Shield, Carelon Behavioral Health, Cigna, Curative and Regence plans in the states we serve, and we verify your benefits before your first visit. See Insurance & Payment for details.
If you need help right now
ClearBridge Wellness does not provide emergency services. Free, confidential help is available any time, day or night.